Magento Help Desk

It allows a registered user to create a ticket regarding its query.

Magento help desk. All messages will be assigned to the proper department without leaking information. Help desk utilizes ticket system customers may submit tickets via native magento contact form from the customer account section or by directly emailing help desk gateway. This allows you to optimize customer support and monitor help desk performance alongside your revenue. The admin and its assigned agents can manage all the tickets either from the magento back end or from the uvdesk dashboard.

Help desk agents can submit tickets from magento s admin panel. Exto help desk for magento 2. Help desk agents can reply to tickets directly from their email client. To enhance the customer service for your e commerce store help desk extension by exto is a great selection.

Magento 2 help desk integrates uvdesk help desk extension with your magento. The tickets are managed at the ticket grid in the store backend and can be assigned to a particular help desk agent store administrator user eligible to answer. The help desk interface is simplified to provide faster access and maintanence. This is an amazing module which integrates uvdesk helpdesk ticket system with magento 2.

It allows you to create departments use 5 types of templates with auto responding tools change priorities and view ticket statistics from the back end. Tech resources easy to follow tutorials user guides release information downloads security updates and more. Customers can reply to help desk replies directly from their email client. Magento help desk extension allows your customers to post tickets regarding your products through a comprehensive ticketing system.

We ll also show you how to join this data to your magento store to determine clv of customers who have and have not filed a request.